Terms of Service
Last updated: September 2026
These terms govern your access to and use of RivetSync Wi-Fi services, the customer portal and the operator dashboard. By using our services, you agree to these terms.
Voucher plans
Vouchers grant access to the Wi-Fi network for the plan purchased, at the property where the plan is offered. Vouchers are non-transferable to other locations and remain valid for the period stated at purchase.
Fair use and acceptable use
Our network is provided for lawful personal and business use. You agree not to misuse the network, interfere with other users, or use it for unlawful or harmful activity.
Payments
Payments for plans are processed by third-party payment providers. Once a voucher is issued against a successful payment, refunds are governed by applicable law and our refund policy.
Operator accounts
Operators managing properties are responsible for activity on their accounts, the accuracy of property and plan information, and for adhering to applicable consumer and data-protection regulations.
Service availability
We aim to keep the network highly available but do not guarantee uninterrupted service. Planned and emergency maintenance may cause temporary interruptions.
Liability
To the extent permitted by law, our aggregate liability for claims arising from your use of the service is limited to the amount you paid for the relevant plan.
Changes and contact
We may update these terms from time to time and will indicate the date of the latest revision. Questions about these terms can be sent to support@rivetsync.com.