Privacy Policy
Last updated: 29 September 2026
This policy explains how RivetSync collects, uses, stores and discloses personal information when you use our website, portal, Wi-Fi access, voucher and business-network services.
1. Scope of this policy
This policy applies to people who visit our website, create an account, buy or receive a voucher, connect a device to a RivetSync-managed network, contact us, or use our services through a property or business that works with RivetSync.
2. Information we collect
We collect account and contact details you provide, including your name, email address and phone number. We may also collect voucher, plan and payment-reference details; device and network identifiers; connection, session, bandwidth and routing information; support requests; and technical information such as IP address, browser and device type. We do not receive or store your full payment-card details.
3. How we use information
We use information to create and manage accounts, issue and validate vouchers, provide Internet access, process and reconcile payments, deliver customer support, monitor service performance, prevent fraud and unauthorised use, maintain network security, communicate service-related notices, and improve our products and operations.
4. Network records and retention
We retain personal and Internet-service records only for as long as reasonably necessary for the purposes in this policy, including billing, dispute resolution, network security and legal compliance. Where Nigerian communications requirements apply, service-related identification, traffic or routing information may be retained for at least 12 months, or for another period required by a competent authority or applicable law.
5. When we share information
We do not sell personal information. We may share limited information with service providers that help us run the platform, such as payment processors, cloud and communications providers, network-infrastructure providers and professional advisers. We may also disclose information where required to comply with applicable law, a lawful request, regulatory obligations, or to protect RivetSync, our users and the public from fraud, abuse or security threats.
6. Security and acceptable use
We use reasonable technical and organisational safeguards designed to protect information and the network. We may monitor and investigate activity to secure the service, prevent unauthorised access, address fraud or abuse, and meet legal obligations. Use of the service for unlawful access, interference, impersonation, unauthorised disclosure of access codes or other unlawful activity is prohibited and may result in suspension or termination of access.
7. Children and minors
Our services are not intended to be used by children without the involvement of a parent or guardian where consent is required. If we learn that a minor has created or maintains an account without the required adult consent, we may restrict or close the account. A parent or guardian may contact us to raise a concern about a minor's information.
8. Your choices and rights
Subject to applicable law, you may ask us to confirm whether we hold your personal information, request access to it, ask us to correct inaccurate information, or request deletion where there is no legal reason for us to retain it. We may need to verify your identity before completing a request, and some information may need to be retained for legal, security or accounting purposes.
9. Complaints and contact
Questions, requests or complaints about privacy, Internet-service records or this policy can be sent to support@rivetsync.com. Please include enough information for us to identify your account and understand your request. We will acknowledge and handle complaints using our customer-support process and within the timeframes required by applicable law.
10. Changes to this policy
We may update this policy when our services, legal obligations or data practices change. We will publish the revised version on this page and update the last-updated date. Where a change materially affects your rights or the way we use personal information, we will provide additional notice where required.